Shipping Policy

Thank you for choosing KiddoGo! We’re committed to getting your order to you as quickly and safely as possible. Please read our shipping policy below to understand how we handle shipping and delivery.

🚚 Order Processing Time

We process all orders within 1–3 business days (excluding weekends and holidays). During peak seasons or high volume periods, processing may take slightly longer. Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow 24–48 hours for tracking details to update after dispatch.

🌍 Shipping Methods & Delivery Estimates

We offer free global shipping on most products. Delivery times may vary depending on your location:

United States / Canada: 7–12 business days
United Kingdom / Germany / France / EU Countries: 7–15 business days
Australia / New Zealand: 8–14 business days
Other international locations: 10–20 business days

Note: Delays may occur due to customs clearance or local postal service conditions. These are outside of our control.

📦 Tracking & Notifications

Once your order is shipped, you will receive an email with a tracking number. You can track your package using the carrier’s website. If your tracking hasn’t updated after 3 business days, please reach out to our support team for assistance.

🚫 Out-of-Stock Items

In rare cases where an item becomes unavailable after purchase, we will contact you immediately to offer a refund or replacement. Be sure to enter a valid email and phone number at checkout so we can reach you if needed.

🛡️ Lost or Damaged Packages

KiddoGo is not responsible for lost or damaged packages once they are handed over to the shipping carrier. If your item arrives damaged or does not arrive at all:

Contact the shipping carrier to file a claim.
Keep all packaging materials and documentation.
Let us know — we’ll help guide you through the process.

🔁 Unexpected Delays

We strive to be transparent and accurate with shipping estimates. However, unexpected delays due to weather, customs, or carrier issues can occur and are beyond our control. We appreciate your patience and understanding.

💙 Questions?

If you have any questions about your order or delivery, please contact our support team anytime at:
📧 service@mykiddogo.com