Frequently Asked Questions
1. Can I contact you by email?
Yes, please email service@kessda.com or support@kessda.com.
2. Can I cancel my order?
Yes, as long as the order has not already been shipped we will be able to cancel your order. Please contact us via phone or email and a member of our team will happily help you.
3. How much is delivery?
Postage costs vary depending on the location we are shipping to. Most of our products come with free shipping. Please see our shipping information for more details.
4. Do you deliver to any country?
We deliver to all countries and the delivery charge will be worked out dependent on where the item is being shipped to. Please see our shipping information for more details.
5. Can I track my item?
Yes, as soon as the item has been dispatched we will send you an email with the tracking code and information on how to track your item. You can also track your order here
6. How long will my order take to arrive?
It depends on where the item is being delivered. We aim to pack all orders within 48 hours. Most orders typically arrive within 10 business days.
7. How will my order be delivered?
We send items using the EMS, 4PX, UPS or YunExpress courier delivery service.
8. Do you gift wrap items?
We generally do not offer gift wrapping. However, if you need gift wrapping, you can note this at checkout and contact us to arrange for an additional fee.
9. Is it safe to make a payment online?
Yes, we use industry standard SSL encryption protection to protect your details, and security checks are made on all payments to ensure the authenticity of each transaction. This service is provided by PayPal and Shopify Payments.
10. How do I return an item?
Please see our returns section of the website for detailed information about how to return an item. We offer an effective and fuss-free returns service, so please feel free to call or email if you have any queries.
11. What is your returns policy?
Please see our returns section of the website for the full returns policy.
12. My order contains a faulty item. Can I return it?
Yes, please see our returns section of the website for detailed information about how to return a faulty item.
13. Who pays for return postage?
You are responsible for the cost of returning the item to us.
14. When will I receive my refund?
We will process refunds within 3 business days of receiving the returned items as long as the goods have been returned in re-saleable condition with all tags and associated packaging.